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Waiting list when a time slot is sold out

Feature Request

When there's no inventory available for a time slot, allow the customer to sign up to be notified of new availability. Some questions:

  • Is it helpful to have this for any timeslot or only if every time slot is sold out? e.g. If Monday at 9 am is sold out, should there be a "sign up to informed of availability"

  • Is it helpful to have this only if every timeslot is sold out? e.g. "There is no current availability. Please provide your email to be notified of new availability".

  • Should the emails just go into an exportable list to be manually emailed from the merchant's choice of email tool? e.g. Gmail or Mailchimp.

  • Should the waiting list be automatically mailed as soon as there's inventory for any time slot? Any other thoughts world?

Idea:

  • Notify in the order in which they arrive on the waitlist with a 15-minute (or admin-set) delay or the choice to release to all waitlist members at the same time.

Posted by Mark Sandeno ·
Status: In Review5 comments

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Comments5

  • Berry Hatfield

    •

    Jan 14, 2025

    Would be helpful to have this option both for any timeslot and every timeslot. (can see use cases for both at different merchants)

    If an event is sold out, there’s an option to register for the waitlist (email field). Then, if a ticket gets released to the pool, it automatically emails the waitlist with a notification that there’s availability. Could be from merchant’s email, could be from noreply@experiencesapp.com, with the link to the booking page. First come, first serve.

  • Jeff Pennypacker

    •

    Jan 9, 2023

    I read the current comments and agree with all of them. Having automatic emails go out to the waitlist would be great so that people can fill the slots and maximize revenue.

  • Blue Lamp

    •

    Jul 16, 2022

    This would be great!

  • base-camp-staging.myshopify.com

    •

    Mar 5, 2021

    Hi there, For our needs, it would be great for the wait list functionality to work in both cases you described - for any and every timeslot. If Monday at 9 AM is sold out, a waitlist would be useful. If all times for Monday are sold out, a waitlist would be useful. Automatic emails would be best but the ability to toggle on/off "automatically email?" would be nice. Additionally, an exportable list will always be useful to use in other systems.

  • the-sip-studio.myshopify.com

    •

    Mar 2, 2021

    Sometimes we only have 1 ticket available but 2 or 3 ppl want to book into that experience. In that case they would still need to join the waiting list even though the session hasn't sold out. :)